NOTE:
The Priority Selection must be correlated to the impact your enterprise is currently facing.
Severity 1: An issue that affects all users from performing critical business operations, without a work-around currently in place.
Severity 2: An issue that affects some users or locations from performing critical business operations without a work-around currently in place or an issue that affects all users from performing critical business operations but has an effective work-around currently in place.
Severity 3:  An issue that affects some features or users that is not business critical or An issue that affects some users or locations from performing critical operations but has an effective work-around currently in place.
Severity 4: The service is unaffected. General questions, tasks or requests.

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